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Melissa Velez

CEO & Founder

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Email: velezmelissa@mvmedicalbillingandcoding.com
Phone: (860) 438-7077
Company: MV Medical Billing LLC.
Website: www.mvmedicalbillingllc.wordpress.com
Gender: Female
Address: New Britain, CT 06053

Who Is Melissa Velez?

Founded in 2016 by Melissa Velez, MV Medical Billing serves New Britain and the surrounding area with expert behavioral-health billing. Melissa brings 20+ years of experience across psychotherapy, psychiatry, multi-specialty, and hospital settings—and she handles the full cycle: claims, posting, follow-ups, patient statements.

She’s also a mom of one and a Cristian, which shows up in how she works—patient, fair, and steadfast. Melissa keeps it personal with monthly check-ins, clear communication, and a “we’ll get it done” mindset so you can focus on care while we chase the reimbursements. Friendly team, dependable results, promises kept.

My Mission

Our mission is to serve behavioral-health providers with precise, ethical billing that speeds reimbursement and reduces stress—so clinicians can focus on patient care. We pair 20+ years of expertise with personal, monthly check-ins and straight talk. Promises kept, claims paid, dignity preserved.

MV Medical Billing LLC — Services

🧭 Consultations (Strategy & Fix-It Sessions)

30–60 min audits, denial triage, payer/EHR choices, same-day punch-list.

🪪 Credentialing & Payer Enrollment

CAQH, attestations, new panels, re-cred, EFT/ERA, license renewals.

🔎 Eligibility & Benefits Verification

Deductibles, copays, auth requirements verified before sessions.

🗂️ Authorizations & Pre-Certs

We obtain, track, and renew auths; manage units/dates to prevent denials.

📤 Claims Creation & Submission (EDI/CMS-1500)

Clean claims daily with correct CPT/ICD-10, POS, telehealth modifiers.

🛠️ Denial Management & Appeals

Root cause → correct → resubmit/appeal. We chase until it pays.

💳 Payment Posting (ERA/EOB) & Reconciliation

Accurate posting, adjustments, write-offs matched to deposits.

📨 Patient Statements & A/R Follow-Up

Clear statements + tactful follow-ups that collect without burning bridges.

🔍 Audit & Records Support

Commercial/government responses packaged tight and on time.

📈 Reporting & Revenue Insights

Monthly dashboards: charges, collections, denial rates, payer mix, aging, fixes.

🛡️ Compliance & HIPAA Procedures

Minimum-necessary access, documented workflows, PHI locked down.

🖥️ Telehealth & Modifiers Guidance

POS/95/GT done right so virtual visits get paid properly.

🚀 New Practice Setup (Optional)

Smart payer strategy, fee schedules, EHR basics—skip rookie mistakes.

1: What do you specialize in?

Behavioral-health/psychotherapy billing—credentialing, claims, denials, patient statements, and insurer follow-ups so you can focus on clients, not hold music.

2: Can you help me get paneled with insurance?

Can you help me get paneled with insurance?

Yes. We handle credentialing and re-credentialing (CAQH, attestations, EFT/ERA setup) to get you in-network faster.

3: Do you manage denials and appeals?

Absolutely. We track, correct, and resubmit denials, then chase payers until the money lands where it belongs—your account

4: Do you post payments and send patient statements?

Yep. We post EOBs/ERAs accurately and send clear patient statements to keep A/R tidy and predictable.

5: Are you HIPAA compliant?

Are you HIPAA compliant?

100%. Secure processes, limited-access data handling, and documented workflows—privacy is non-negotiable.

Stop Leaving Money on the Table: 7 Billing Mistakes Behavioral-Health Practices Make (and How to Fix Them)

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Worth Every Penny

Melissa has helped my solo therapy practice thrive. After working in numerous social service agencies, I knew nothing about therapy practice as a business, and they were right there to help when I began this process 5 years ago. Without them, I wouldn’t be able to focus solely on the needs of my clients and families. They track down the insurance companies, wait endless hours on hold with insurance companies, submit my billing, re-attest every year as needed, and help panel me with new insurance companies. I wouldn’t be as successful as I am without them! They are worth every penny so my focus can remain on my clients and their needs. They are responsive to my questions and needs and I couldn’t be who I am today without them! Thank you Melissa!

One successful and happy private practice therapist,

-Sarah Matus, LCSW

Positive Interactions

I have been working with MV Billing for over three years now, and I have had nothing but positive experiences with them. I have a small, private practice, and they’ve helped me get applications submitted to insurance companies and regular, weekly billing. I’ve had nothing but positive interactions with them and they have always been able to answer my questions when needed. Working with them is seamless, and I would highly recommend them.

-Elizabeth Rodriguez. LCSW

Remarkable Service

Melissa and her team do a remarkable job of herding cats (the insurance companies). I can’t imagine struggling with doing this on my own. They are professional, easy to work with and thorough. I can’t recommend them more highly.

-Robert Johnson III, LMFT

A Valued Addition To My Practice

Melissa’s response time to help troubleshoot for both myself and my clients is unsurpassed. She is very knowledgeable about all issues related to billing and general practice regulation. She can complete in one hour billing work that was taking me an entire day. MV Medical Billing has been a valuable addition to my practice.

-Laura Matefy, Ph.D.

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